OrthoFix- Smart Neck & Spine Massager

Question: What is the primary function of this device?
Answer: This device is designed to relieve muscle tension, stiffness, and pain in the neck and shoulder area. It typically combines features like kneading (Shiatsu), vibration, and heat therapy.

Question: What is Shiatsu massage and how does it help?
Answer: Shiatsu is a deep-kneading movement that mimics the hands of a professional therapist. The rotating massage nodes inside the device help reduce stress and tension by targeting muscle knots and stimulating blood circulation.

Question: What are the benefits of the heat feature?
Answer: Heat (thermal therapy) helps relax muscles, speed up blood flow, and deepen the effects of the massage, enhancing overall relaxation. It is especially beneficial for chronic stiffness and muscle spasms.

Question: Which body areas can I use the device on?
Answer: Although primarily designed for the neck and shoulders, its versatile design often allows it to be used on the upper and lower back, and even the legs.

Question: How long should a massage session last?
Answer: Most models feature a built-in automatic shut-off timer for safety (usually between 10 to 30 minutes). It is recommended not to exceed 30 minutes in a single session to prevent over-stimulation.

Question: How often can I use the massager?
Answer: You can use it in short sessions 1 to 3 times per day for pain management and relaxation. However, always follow the manufacturer's specific instructions.

Question: Can I lie down horizontally while using the massager?
Answer: Many neck massage pillows are designed for use while sitting or leaning back. Some advanced models, especially those with cervical traction features, may require you to lie down in a specific position (usually on your back, with your head slightly elevated) during use.

Question: Is the device corded or rechargeable?
Answer: Both corded (plug-in) and rechargeable (battery-operated) models are available on the market. The heating function often requires a wall outlet or may provide less heat when running on the battery.

Question: Who should not use this device?
Answer: Individuals with pacemakers or other electronic medical implants, pregnant women, those who have had cervical fusion surgery, or those with open wounds, severe swelling, or skin infections should consult their doctor before use.

Question: How should I clean the device?
Answer: Unplug the device and let it cool down. Wipe the exterior surface with a slightly damp cloth. Be careful not to let water or cleaning fluid seep into the main unit, and avoid using harsh solvents.

Question: Can this device be used to treat a medical condition?
Answer: No, these products are not medical devices and are not intended to cure serious medical conditions like herniated discs, severe nerve impingement, or fractures. They are solely a home therapy tool designed for relief, relaxation, and reducing tension.

The preparation and dispatch time for your order is 1–3 business days. The delivery time usually varies between 6–15 days. All our products are shipped from our contracted suppliers and overseas warehouses. Therefore, delays may occur depending on your region, city, or location.